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"It doesn't even feel like I am wearing a pack!"
Our Packs are designed to enhance your hiking comfort. As such, they have many moving parts. Over time, some of these parts must be replaced, mended and maintained. This is expected with such a technical and lightweight piece of equipment.
Our products are made from ultralight materials, and some wear and tear is to be expected.
The life of your pack depends on the materials, your use, and the environment.
For some people, the life of a pack will be one thru-hike. For others, it will be years when used with care on the summer break and stored well.
If you are not satisfied with your purchase, you can return it to us for a full refund minus any shipping charges. The goods need to be in original condition with original packaging and proof of purchase and be returned within 15 days for New Zealand purchases and within 30 days for overseas purchases.
If exchanging a product, a return shipping fee will be charged.
Before to return your purchase, please get in touch with us : hello@aarnpacks.com.
We warranty the products we sell for the original purchaser within one year of the purchase date to be free from manufacturing defects.
If a product fails due to a manufacturing fault within that one year, we will offer you a free on-trail repair kit, repair it free of charge or replace it at our discretion.
To avoid extra waste being sent to landfill, we will strongly encourage a repair over a replacement if the repair proves durable.
Due to the lightweight nature of our materials, Aarn Packs does not warranty products against materials or fabric failure due to durability issues. You can have a look at our Pack Care and Repairs page for more information on how to care for your pack.
This warranty does not cover: