We warranty the products we sell for the original purchaser within one year of the purchase date to be free from manufacturing defects. 
To reduce the amount of waste going into landfills and reduce our carbon footprint, we encourage you to extend the life of your pack and will help you repair it, instead of replacing it, where possible.

What resolution can I expect?  

If a product fails due to a manufacturing fault within that one year, we will offer you a free on-trail repair kit, repair it free of charge or replace it at our discretion. 

On-trail repair kit: We will send you the appropriate spare part to help you fix the issue, along with some instructions, and photos or videos if necessary.  

Repair: If a repair proves durable, we will encourage it over a replacement to avoid sending extra waste to landfills.  
If you're not in New Zealand, the easiest repair option may be to bring it to your local seamstress or cobbler.

Replacement: In some rare instances, we will decide to replace a product. In this case, we will need the damaged item back so we can recycle it as best as possible. 

What is not covered by warranty? 

• Damage due to wear and tear, abuse, neglect, accidents and other mistreatment for which the product was not designed.  
• Aarn Pack products purchased from an unauthorized dealer. 
• Aarn Pack products purchased from third-party internet sites, including auction websites and regional trading websites (examples: Amazon, eBay, TradeMe and Craigslist) are not covered under this warranty, even if you have a receipt. 

Due to the lightweight nature of our materials, Aarn Packs does not warranty products against materials or fabric failure due to durability issues.  

You can have a look at our Pack Care and Repairs page for more information on how to care for your pack and what parts you should carry with you on the trails.  

We are confident that our packs are the most comfortable packs you will ever wear. However, if this is not the case and you do feel unusual pain and strains on your body while wearing our packs, we will offer a full refund within three months of the purchase date.  

Pain-free guarantee conditions:  

• Valid for the first three months after the date of purchase.
• Purchased through our website or an official retailer - original proof of purchase required.
• Pack needs to be in good condition, free of dirt and odour-free.
• You will be responsible for the cost of the return shipping.
• Have tried the pack for a couple of hikes before returning it as it can take a bit of time to get the perfect adjustment. Get in touch with us, and we can help with that.